Company :

Name :

E-mail :

Customer Number, which you find when you run hiTRAN.SP :

General / Environment

1) Which version of hiTRAN.SP do you use:

      Select Choice... 1.1.0 1.1.2 1.3.0 1.3.1 2.0.0 2.0.1 3.0.0 3.0.1

2) What commercial software do you use in connection with hiTRAN.SP:

      HTFS [TASC]                       HTFS [ACOL]

      HTRI X-Suite                        OTHER - Please Specify

Installation / First use

3) Could you install hiTRAN.SP without any problems?

      Yes            No 

If "No", what kind of problem did you encounter?

4) Did you read the Tutorial, provided with the CD, prior to using hiTRAN.SP?

      Yes            No    

5) Do you have recommendations on what to improve in the Tutorial, which sections are unclear?

Program use

------------------------------------------
Standalone tube side calculation

6) Which part of the program did you use:

      Import data from HTRI X-Suite [ctrl-x]

      Import data from ACOL [ctrl-a]              Import data from TASC [ctrl-t]

      New calculation with manual data input

7) Did you encounter problems in trying to run hiTRAN.SP with your data?

      Yes           No

    If "Yes" can you specify?

8) The selection of the "optimum hiTran Insert" is performed in hiTRAN.SP in the programme section "hiTranCalculator".
As a guidance the performance is graphically displayed.
Did you encounter any problems in using this tool to select the optimum hitran Element for a given pressure drop?

      Yes           No

   If "Yes" can you specify and give recommendations on how to improve?

------------------------------------------
Interactive Air cooler calculation
In this mode you can run commercial software packages in the background to calculate the overall exchanger performance using hiTran Elements.

9) With which commercial software packages did you use the program:

      HTFS [ACOL]           HTRI X-Suite

10) Once you imported the plain tube data, was it clear to you which steps you needed next,
       in order to calculate the overall performance of an exchanger fitted with hiTran inserts?

      Yes           No

   If "No" can you specify the difficulties you had?

11) How frequently do you envisage using the Software Program?

      Select Choice... Daily Monthly Quarterly Biannually Annually

      Comments...

12) Are you more likely to use hiTRAN Matrix Elements in your design work now that you have the Program?

      Yes           No

      Comments...

13) Do you feel you could benefit from further training?

      Yes           No

If yes, would you consider on-line training sessions or organised training sessions at your work premises?

      Select Choice... On-line Work

14) What comments do you have in order to make the program more user-friendly!

                  Thank you for taking the time to complete the questionnaire!